| Priority | Condition | Input Channel | Output Channel | Actions |
|---|---|---|---|---|
| 1 | Content contains "billing" | Email, Web Chat | Billing Team Queue | |
| 2 | Language is "Spanish" | All | Spanish Support Team | |
| 3 | Sentiment is "Negative" | Twitter, Email | Escalation Team | |
| 4 | Default Route | All | General Support Queue |
| Timestamp | User | Action | Details |
|---|---|---|---|
| 2023-06-15 14:32:10 | john.doe | Configuration Updated | Changed routing rules |
| 2023-06-15 13:45:22 | system | Processor Restarted | Manual restart |
| 2023-06-15 11:20:05 | jane.smith | Channel Added | Twitter input channel |
| 2023-06-15 09:15:33 | john.doe | Security Settings Updated | Enabled data encryption |